Think Business Training offers three designations: Canadian Professional Supervisor (CPS), Canadian Administrative Professional (CAP) and Certified Canadian Professional Trainer (CCPT).

The model for these designations was developed over a period of many years by our founder Kaye Parker and is based upon the Quality Management System of PBBA Atlantic Inc. which meets the requirements of the international standard ISO 9001 (2000). This system addresses the design, development, production, delivery, and follow-up of the company’s products and services.

Requirements for the CPS and the CAP are the completion of 90 hours of training (this includes pre-assignments, and post assignments, plus an open book exam. Participants are required to earn a pass mark of 80%. The CCPT requirement is 45 hours of training plus a practical component that includes planning, delivering and gathering evaluations for a training workshop, in addition to the open book exam. The exam cannot be written before the practical assignment is completed, passed in to the instructor and scored. Again the pass mark is 80%.

The Diploma Program requires 9 days of supervisory training. There are two mandatory workshops.

Mandatory Workshops (Effective June, 2013)

1. The Professional Supervisor 
2. Managing Employee Performance 

While each workshop is a “stand alone” module, both modules of the program are mandatory workshops for the diploma. You must then take an additional 3 days of training (elective courses) through Think Training to earn the Diploma in Supervisory Development. You may choose from one-day, two-day, or three-day courses. Computer courses are a new option for you to consider.

We recommend the following as elective options:

1. Understanding Projects (3-Day)
2. Leadership In Action (3-Day)
3. Leadership - MBTI - Knowing Yourself and Understanding Others (2-Day)
4. Conflict Resolution in the Workplace (2-Day)
5. Any other course from our Public Calendar 

The Designation requires 12 Days

We require at least 9 days of the compulsive courses (above) and at least three days of electives.

If you are working in a critical support position, as a team leader, an office manager or an administrative assistant, if you are interacting with management and employees in a position of some authority, this diploma program can help you tackle the world.

There are now two mandatory (updated 2011) workshops:

Mandatory Workshops

1. The Administrative Leader - two day workshop
2. Communicating for Results - two day workshop

For a total of 4 mandatory training days.  We require an additional 5 days of electives from the course roster.  

The Designation requires 12 Days 

We require the 4 days of the compulsive courses (above) and at least 8 additional days of electives.  

Some recommended courses for Admin Professionals include:

• ABC's of Supervision
• Projects for the Non-project Manager
• MBTI

New changes to the maintenance and re-certification of designations:

1. Membership must be in good standing⁽¹⁾
2. Resume must be kept up to date
3. Professional growth and development logs must be maintained⁽²⁾
4. Recent/Active participation in your profession

⁽¹⁾ Annual fees up to date, annual form submitted
⁽²⁾ This is self directed, you must maintain a log of activities, but you no longer need to submit the log

CAP Re-certification Guide

CPS Re-certification Guide

Presently the only way to achieve the Diploma or Designation is by taking our Boot Camp.

Lead facilitators for this program have themselves completed training in adult education, and have many years of experience as facilitators and trainers. They deliver training for Saint Mary’s University Professional Development Program, Province of Nova Scotia Public Service Commission, Halifax Regional Municipality and City of Fredericton, Government of Nunavut and many private clients.

In 2012 Kaye Parker delivered in-house Train the Trainer workshops for Public Works and Government Services Canada, for Government of Nunavut, and facilitated several public offerings for participants came from a diverse group of municipal, provincial and federal departments as well as private industry. 

The Designation Requires 12 Days

Kaye, Mike and Sharon delivered one intensive Train the Trainer Boot Camp. As an example of who attends boot camps, the March Boot Camp attendees were three in-house trainers from the private sector, three government employees who train within their department from time to time, two independent trainers, and two individuals who wanted to do more training, either on a contract basis or to help their organization.

The boot camp, along with it's homework assignment of developing, delivering and submitting your documentation makes up the 12 days required for this designation.  This combination is unique to this designation only.  Most past participants have enjoyed and benefited from the boot camp and homework immensely.