Dealing with Difficult People

Dealing with Difficult People will help you handle those difficult people in your life. During this one day workshop you can assess your own tendency to be a difficult person, learn some techniques for preventing difficulties from arising in the first place and develop some strategies for dealing with those that do come along.

What You Will Cover

If there are people making your life unpleasant, or if you feel you are just not dealing well with the people with whom you come in contact, this workshop can give you the confidence to make some changes.
How to understand how our own behaviour impacts others
We can never change another person or their behaviour. The only person we have direct control over is ourselves. Sometimes, by slightly altering our own behaviour, we can get the results or outcome that we desire from another individual or situation. The Dealing with Difficult People course will help you to recognize how your behaviour impacts others and how you can use this knowledge to your advantage.
The reciprocal quality of relationships
Having good relationships in the business world is important for many reasons. This course will help you to identify the reciprocal quality of relationships and how the information will help you when dealing with others in your place of work.
How to ask for what you want
Sometimes we, as humans, find it difficult to ask others for help/tell others what we want. The Dealing with Difficult People course will give you some important tips on how to ask for what you want in a positive and productive way.
How to keep problems from arising
In the business world, like any other, there will always have its ups and downs. There are some things we can change and others that we just have to learn to live with. The Dealing with Difficult People course will give you tips on how to communicate with difficult people to avoid problems in the workplace.
How to plan assertive interactions with others
Many people find it extremely difficult to be assertive, whether it is in the work place, or in their personal lives. All too often, there is confusion between being assertive and being aggressive. The Dealing with Difficult People course will give you tips on how to plan assertive interactions with others so that you arrive at a positive outcome rather than a larger problem or conflict.
How to deal with negative emotions
Negative emotions can drastically affect our work life and personal life. If you don't know how to deal with them in a positive and productive way they can grow and cause bigger problems in your life. The Dealing with Difficult People course will help you learn how to deal with these negative emotions so that they don't take over your personal or professional life.
How to handle the stress of dealing with difficult people
As we all know, dealing with difficult people can be extremely stressful. This course will teach you how to deal with the stress of working with difficult people so that the stress doesn't become too overwhelming to continue working with them.
 


 

Further Reading

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Course Hours:

Classes Start at 9am and end at 4:30.
We provide an hour break for lunch and provide 2 x 15 minutes break one in the AM and one in the afternoon.
Refreshments and snacks are provided throughout the day.

Pricing...

Regular price:450.00
4 or More Participants:Call
In House:Call

Questions?

Call Randy 902-407-3106