The Customers Perception Counts will provide you with an opportunity to explore your responsibilities within your customer service role. As we discuss the various skills and techniques, draw from your own personal and varied experiences to share elements of job satisfaction and challenge.
Clearly identify your role within the customer service and sales function, and your importance to the success of your company
What You Will Cover
Consider this workshop as being a re-energizing time, to build and expand from where you are now, to share ideas, draw from others' experiences, reinforce your own skills and build new skills.
What good customer service is
Good customer service is an important part in having a successful business. Good customer service is all about bringing customers in and sending them away happy. The Customer Service course will help you to identify what good customer service is so and how to apply that to your organization.
The pay-off for providing good customer service
When your customers walk away happy you'll receive nothing but positive outcomes. Your happy customers will spread the word about how great you are and you'll have a reputation of being a reliable organization. The Customer Service course will show you all the benefits of great customer service and how you can help your organization achieve a great reputation.
Identify who the customer is
Knowing who your customer is and what they are looking for is an important part of having good customer service skills. In order to make the customer happy you have to be able to give them what they want. The Customer Service course will help you to identify who your customers are and what they are looking for so that they leave happy.
How to recognize customer expectations
Part of knowing who your customers are is knowing what they expect from your organization. When you know what they are expecting from you, you can then start working on how you will provide them with what they want. The Customer Service course will help you to recognize customer expectations so you can provide them with outstanding customer service.
Proactive partnering to provide better service
As the saying goes, two hands are better than one. The Customer Service course will provide you with important information on proactive partnering so that you can provide extraordinary customer service.
Essential communication skills: listening and asking questions
Communication skills are important in all aspects of the business world. Although communicating with customers is only one of them, it is one of the most important. The Customer Service course will help you better your communication skills so that you can provide good customer service.
How to develop empathy
Empathy is very important when dealing with customers. Your customers want to know that you appreciate and care about them. The Customer Service course will help you develop empathy when communicating with customers.
How to develop a team strategy for customer service
Having a team strategy for customer service is a great way to get things done quickly and effectively. The Customer Service course will help you develop a team strategy for customer service so that your organization can run as smoothly as possible.
How to handle the recovery process
As we all know, when dealing with customers, not everyone will walk away satisfied. The Customer Service course will help you learn how to deal with the wreckage when things don't go as planned when dealing with customers.
How to design options
As we all know, not everyone is going to want the same exact thing from an organization. Every customer is going to have their separate ideas and expectations. The Customer Service course will help you to design options/elaborate on the ones you have so that you can reach out to more customers.