Difficult People

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Dealing with Difficult People will help you handle those difficult people in your life. 

Dealing with Different Personalities and Difficult Situations is based on the philosophy of individual differences, and on the idea that we are all unique. Participants will gain a better understanding of themselves and others, and how this affects their ability problem solving, decision making and conflict resolution. They will develop strategies that increase their effectiveness and help maintain a healthy workplace.

  • Recognize how their own attitudes and actions impact on others
  • Find new and effective techniques for managing negative emotions
  • Develop coping strategies for dealing with difficult people and difficult situations
  • Understand how to deal with conflict by getting it out in the open and dealing with it 
  • Recognize how our words, our non-verbal messages and our ability to see the other person’s point of view can help or hinder successful resolution of issues 
  • Identify those times when you have the right to walk away from a difficult situation
  • Have the opportunity to practice the “How to” of these skills in a supportive environment.
  • Recognize the stress that often accompanies conflict and develop some options for managing that stress.